IT Support Analyst - MAC
Chessington
£25,000 depending on experience

A fantastic opportunity has become available to join an established Company within their IT Department for a IT Support Analyst.　You will be responsible for providing 1st line technical support to the Companies Windows and Mac Environments. Skills needed:- Citrix, VPNs, VMware, mobile communications including Blackberry and Windows Mobile devises, Mac OS, Windows OS, Proficient in supporting Mac applications including Adobe, InDesign, Photoshop, Apple Mail, Word, Excel and PowerPoint.

The IT Support Analyst duties will entail, but will not be limited to:-
• Provide 1st line technical support by answering support queries via phone and email
• Maintain a high degree of customer service
• Take ownership of user problems and proactively solve them
• Respond to enquiries and help resolve hardware and software problems
• Maintain a log of any software and hardware problems detected
• Arrange for external technical support where problems cannot be resolve in house
• Installing authorised software to laptop and desktops
• Setting up and configuring new laptops and desktops
• Other ad hoc support duties

To be successful in this role you will have the following skills:-
• Previous helpdesk experience
• Strong knowledge of Microsoft operating systems
• Excellent customer service and interpersonal skills
• Experience of routine day to day IT operations
• Have used troubleshooting Exchange 2003/2007 and Outlook 2007 within a network environment

Skills needed:-
• Citrix, VPNs, VMware, mobile communications including Blackberry and Windows Mobile devises, Mac OS, Windows OS
• Proficient in supporting Mac applications including Adobe, InDesign, Photoshop, Apple Mail, Word, Excel and PowerPoint.

In return the Company is offering a competitive salary including benefits of 25 days holiday, Pension, Life Insurance, Parking as well as other benefits.

Additional Skills: Citrix, VPNs, VMware, mobile communications including Blackberry and Windows Mobile devises, Mac OS, Windows OS, supporting Mac applications including Adobe, InDesign, Photoshop, Apple Mail, Word, Excel and PowerPoint.