Customer Service-Polish, Romanian, Lithuanian?
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Salary
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£18000 - £20000 per annum + + benefits
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Location
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Farnham
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Contract
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Permanent
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Do you speak English and either Portuguese, Polish, Romanian or Lithuanian?
A Customer Service Advisor is required with English and second language ideally either Portuguese, Polish, Romanian or Lithuanian to provide excellent customer service to employees and subcontractors.
Main Responsibilities
- Answer calls and work to obtain information to enable you to deal with request or query.
- Process workers requests
- Manage calls from recruitment agencies and contractors ensuring that all calls are dealt with and the details and nature of the call logged in the appropriate record.
- Ensure service calls are completed and that any issues arising are promptly
- Make outbound calls to routinely chase for outstanding documentation and to follow up on enquiries.
Experience required:
- Experience of handling a high volume of both inbound and outbound calls
- Excellent communication (telephone and written) and listening skills at all times
- Ability to use questioning methods to establish clients' needs clearly
Hours of Work
- Shifts covering 8.00am – 6.00pm with 1 hour for lunch (Mon-Thurs) and shifts covering 8.00am – 5.00pm with 30 minutes for lunch (Fri)
Benefits
- Pension, Healthcare or Perkbox, childcare vouchers, 22d holiday rising, cycle to work / share car to work scheme
This ad has expired but
this job from First 4 Personnel (& Temp) Ltd is still open for applications
Jobs in these similar sectors might interest you..
You can start a new job search here